FAQ - Find answers to your questions
Can I pay in installments?
Yes! You can split your payments to adopt one or more of my creations. These payments will only be made by bank transfer. To do this, please contact me by email before purchasing to arrange payment dates. The creation(s) will be shipped once the final payment has been made.
However, please be careful when using split payments. Make sure you can make them and don't accumulate them, as you risk getting caught in a cycle of loans and debts. If you can't pay and you know it, choose other less expensive pieces or ask me directly to make one adapted to your budget. A safer solution is always preferable.
I wanted a piece of jewelry, but it's already sold out. Can you remake it?
YES! I can re-weave most of my creations, but they will not be completely identical, as stones are unique in shape and the number of knots may vary.
BUT! Some pieces are so complex that they are one-of-a-kind and I would not be able to duplicate them.
Send me the name of the piece you saw or a screenshot via social media or the contact form, and I will tell you if I can reproduce it.
Do you do custom projects?
YES! I can create custom pieces, whenever possible. If you have a vague or concrete idea of the piece you would like me to create, please don't hesitate to contact me via the contact form or through social media chat, to discuss the details and possibilities. I adapt to your budget and your requests.
I got my micro macrame jewelry wet, is that serious?
If the jewelry is in contact with water occasionally it is not serious, however I strongly advise against leaving it near sources of humidity (bathroom) or storing it wet because the cotton fibers being organic, they risk wearing out and breaking prematurely.
Can I wash my jewelry?
Yes BUT ! I recommend you do it occasionally . To do this I advise you to use a mild soap and not to rub excessively at the risk of premature wear of your jewelry.
Is your jewelry hypoallergenic?
Yes ! This is one of Coton et Astrance's strong points. I only use stainless steel findings or metals without Nickel, Lead and Cadmium , made in Europe where REACH Compliance Standards are respected ( Standards which aim to limit the use of nickel and heavy metals in jewelry pieces ).
SOS I broke my jewelry!
My jewelry is made with care and solidity, but like any handcrafted creation, it requires a little attention. Intensive wear, rough movements, or excessive force can weaken certain parts, such as settings or wires. I therefore recommend that you handle your jewelry with care —as you would any precious piece. No piece of jewelry, even professionally soldered, is completely unbreakable.
Before being offered for sale, each piece of jewelry is tested : I ensure in particular that the stones are held in place and that the whole piece is solid (testing for resistance by twisting and pressure – not to be repeated at home!).
If, despite everything, a stone comes loose or an element breaks, do not hesitate to contact me by e-mail or via the contact form with a photo . I will then be able to assess the possibility of repair. If the breakage results from improper use after receipt, I cannot be held responsible , but I always offer a repair solution where possible.
Please note, costs may be incurred if parts are lost or a large part of the jewelry needs to be re-woven.
Are shipments made abroad?
Yes, but only in certain countries.
As part of my eco-responsible approach, I do not ship to countries outside the EU.
Here is the list of countries served:
- AUSTRIA
- BELGIUM
- BULGARIA
- CROATIA
- CYPRUS
- CZECH REPUBLIC
- DENMARK
- ESTONIA
- FINLAND
- FRANCE (Metropolitan)
- GERMANY
- GREECE
- HUNGARY
- IRELAND
- ITALY
- LATVIA
- LITHUANIA
- LUXEMBOURG
- MALTA
- NETHERLANDS
- POLAND
- PORTUGAL
- ROMANIA
- SLOVAKIA
- SLOVENIA
- SPAIN
- SWEDEN
Shipping costs
- Shipping €7 for EU countries
- FREE shipping in Metropolitan France