FAQ - Find answers to your questions
I got my micro macrame jewelry wet, is that serious?
If the jewelry is in contact with water occasionally it is not serious, however I strongly advise against leaving it near sources of humidity (bathroom) or storing it wet because the cotton fibers being organic, they risk wearing out and breaking prematurely.
Can I wash my jewelry?
Yes BUT ! I recommend you do it occasionally . To do this I advise you to use a mild soap and not to rub excessively at the risk of premature wear of your jewelry.
Is your jewelry hypoallergenic?
Yes ! This is one of Coton et Astrance's strong points. I only use stainless steel findings or metals without Nickel, Lead and Cadmium , made in Europe where REACH Compliance Standards are respected ( Standards which aim to limit the use of nickel and heavy metals in jewelry pieces ).
SOS I broke my jewelry!
My jewelry is made with care and solidity, but like any handcrafted creation, it requires a little attention. Intensive wear, rough movements, or excessive force can weaken certain parts, such as settings or wires. I therefore recommend that you handle your jewelry with care —as you would any precious piece. No piece of jewelry, even professionally soldered, is completely unbreakable.
Before being offered for sale, each piece of jewelry is tested : I ensure in particular that the stones are held in place and that the whole piece is solid (testing for resistance by twisting and pressure – not to be repeated at home!).
If, despite everything, a stone comes loose or an element breaks, do not hesitate to contact me by e-mail or via the contact form with a photo . I will then be able to assess the possibility of repair. If the breakage results from improper use after receipt, I cannot be held responsible , but I always offer a repair solution where possible.
Please note, costs may be incurred if parts are lost or a large part of the jewelry needs to be re-woven.
Are shipments made abroad?
Yes, but only in certain countries.
Being in an eco-responsible approach, I do not ship to countries outside the EU.
Due to certain rules that must be observed for parcels to Germany, delivery to this country is currently not possible for me .
Here is the list of countries served:
- AUSTRIA
- BELGIUM
- BULGARIA
- CYPRUS
- CROATIA
- DENMARK
- SPAIN
- ESTONIA
- FINLAND
- FRANCE (Metropolitan)
- GREECE
- HUNGARY
- IRELAND
- ITALY
- LATVIA
- LITHUANIA
- LUXEMBOURG
- MALTA
- THE NETHERLANDS
- POLAND
- PORTUGAL
- ROMANIA
- SLOVAKIA
- SLOVENIA
- SUEDE
- CZECH REPUBLIC
Delivery costs
- Delivery €7 for EU countries
- FREE delivery in mainland France